Privacy Policy

M4 Service & MOT Centre is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal information when you contact us, use our services or visit our website. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

M4 Service & MOT Centre is part of Tom Gallagher Group Limited.

Data Controller
Tom Gallagher Group Limited
M4 Service & MOT Centre
Westmead Industrial Estate
Swindon
SN5 7YT

Telephone: 01793 619200
Email: service@m4servicecentre.co.uk

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

What Personal Data We Collect

We may collect and process the following personal information:

• Name
• Address
• Telephone number
• Email address
• Vehicle registration and vehicle details
• Service, MOT and repair history
• Invoicing information
• Communication records relating to enquiries or bookings
• Employment information where you apply for a role with us

We only collect personal information necessary to provide our services and manage our business operations.

We do not store customers’ bank account or card payment details.

Payments are processed securely via card machine or bank transfer.

How We Use Your Information

Providing Services

We use your information to:

• Arrange and manage vehicle servicing, MOTs and repairs
• Respond to enquiries and bookings
• Contact you regarding your vehicle or appointment
• Maintain service and repair records
• Produce invoices and business records
• Provide customer support

The lawful basis for this processing is Contract.

Legal and Regulatory Obligations

We may process your information where necessary to comply with legal obligations, including:

• Accounting and tax requirements
• HMRC record keeping obligations
• Employment law obligations
• Health and safety requirements

The lawful basis for this processing is Legal Obligation.

Marketing Communications

Where you have given consent, we may occasionally send marketing communications relating to our services, reminders or updates.

You can withdraw your consent or opt out of marketing communications at any time.

The lawful basis for this processing is Consent.

Sharing Your Information

We do not sell or share your personal information for third-party marketing purposes.

We may share your information with trusted third-party providers where necessary to operate our business, including:

• Accounting providers
• IT and software providers
• Website hosting and support providers
• Marketing service providers

We may also disclose personal information where required by law or where necessary to protect our legal rights.

All third-party providers are required to process personal information securely and in accordance with UK data protection law.

Data Retention

We only retain personal information for as long as necessary.

Service, invoicing and accounting records are generally retained for up to 7 years to comply with HMRC and legal obligations.

Marketing information will be retained for up to 24 months, or until you withdraw your consent or ask us to stop contacting you.

Job application information will typically be retained for no longer than 12 months unless required for legal purposes.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Restrict or object to certain processing
• Request transfer of your personal data
• Withdraw consent where processing is based on consent

To exercise any of your rights, please contact us using the details provided above.

Cookies and Website Data

Our website may use cookies and similar technologies to improve functionality, monitor website performance and understand visitor usage.

You can manage or disable cookies through your browser settings.

Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.

Complaints

If you have concerns about how your personal information has been handled, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.

This policy was last updated in May 2026.